Uppers by Faction Labs

We are committed to ensuring your complete satisfaction with our products, and we strive to make the return process as swift and hassle-free as possible.

Our standard return and refund policy extends for a period of 30 days from the date of purchase. If 30 days have passed since your purchase, regrettably, we cannot offer a refund or exchange.

To qualify for a return, the item must remain unused and in the same condition as when it was originally received. Additionally, it should be in its original packaging.

For returns initiated due to a change of mind, you are responsible for covering the postage costs, and we can only accept the return if the product remains unopened and unused. Please be aware that shipping costs are non-refundable. If a refund is granted, the initial shipping cost and/or the return shipping cost will be deducted from your refund.

We do not accept returns on the following items:

• Items purchased at sale or clearance prices
• Opened or used products
• Gift cards
• Preferences such as not liking the flavor or desiring a different consistency
• Purchasing the incorrect product or flavor

Refunds (if applicable):
Once we have received and inspected your returned item, you will receive an email notification confirming the receipt of your return. Subsequently, you will be informed of the approval or rejection of your refund request. If your request is approved, the refund will be processed back to your original method of payment.

Reduced to Clear Sale items (if applicable):
Please note that only regular-priced items are eligible for refunds or exchanges. Unfortunately, clearance sale items cannot be refunded.