Our team is available to assist you from Monday to Friday, between 9:00 am and 4:30 pm AEST.
- All
- Returns
- General FAQs
- Ordering
- Shipping
- Discounts & Promotions
- Affiliate Program
Need Help Right Now?
If you require immediate assistance with an issue or question, simply click the chat button down below to engage in a live chat with one of our Customer Service representatives.
In the event that we are not currently available, please feel free to send us an email, and we will make every effort to respond to you within 24 hours.
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About Us
Returns
We are committed to ensuring your complete satisfaction with our products, and we strive to make the return process as swift and hassle-free as possible.
Our standard return and refund policy extends for a period of 30 days from the date of purchase. If 30 days have passed since your purchase, regrettably, we cannot offer a refund or exchange.
To qualify for a return, the item must remain unused and in the same condition as when it was originally received. Additionally, it should be in its original packaging.
For returns initiated due to a change of mind, you are responsible for covering the postage costs, and we can only accept the return if the product remains unopened and unused. Please be aware that shipping costs are non-refundable. If a refund is granted, the initial shipping cost and/or the return shipping cost will be deducted from your refund.
We do not accept returns on the following items:
- Items purchased at sale or clearance prices
- Opened or used products
- Gift cards
- Preferences such as not liking the flavour or desiring a different consistency
- Purchasing the incorrect product or flavour
Refunds (if applicable):
Once we have received and inspected your returned item, you will receive an email notification confirming the receipt of your return. Subsequently, you will be informed of the approval or rejection of your refund request. If your request is approved, the refund will be processed back to your original method of payment.
Reduced to Clear Sale items (if applicable):
Please note that only regular-priced items are eligible for refunds or exchanges. Unfortunately, clearance sale items cannot be refunded.
To initiate a return, you have several options:
- You can reach out to our team through our contact form.
- Feel free to contact us by phone at 0447 263 737.
- Alternatively, you can even reply directly to your order confirmation email.
General FAQs
We will exclusively entertain returns for specials and clearance items in instances of product damage or if an incorrect item has been shipped.
Shop Specials | Shop Clearance
Ordering
Ordering online is a breeze! Just follow these straightforward steps:
- Start by registering as a user by clicking here. Alternatively, you can shop as a guest without the need to sign up. If you create an account, you automatically join our No Limit Club, allowing you to earn points that you can put towards future orders. Browse for the item you desire and add it to your shopping cart. If you need to specify a particular flavour or size, simply use the dropdown menu located above the order button to make your selection. You can then opt to either "Continue Shopping" or "Proceed To Checkout."
- Once you've finished adding items to your shopping cart, take a moment to enter any available promo codes (located on the right side of your shopping cart). Afterward, click the "Checkout" button to move on to the next step.
- You'll be prompted to provide your shipping and billing details. Fields marked with an asterisk (*) are mandatory. You can proceed as a guest or create a login name and password for a personalized account. Creating an account will not only streamline the ordering process but also keep a record of your order history and save your billing and shipping information for future orders.
- In the adjacent column, select your preferred shipment and payment methods. We accept all major credit cards, PayPal, AfterPay, ZipPay and Direct Deposit. Below the payment details, you'll have another opportunity to enter a discount code/gift card code if applicable.
- In the last column, you can review your order and include any special shipping notes if desired.
- When you're ready to complete your purchase, click the "Submit Order" button. You'll then be directed to a confirmation page, and within 1-2 minutes, you'll receive an email containing your order receipt and summary.
As soon as your order is submitted, we'll process and ship it with the utmost speed. Rest assured that 99.9% of orders are shipped within 24 hours or less!
For Direct Deposit orders, follow these steps:
- Proceed through the online store checkout process as usual. When prompted to choose a payment method, select "Direct Deposit."
- Continue to finalize your order. Once your order is confirmed, please proceed to deposit the required funds into our designated bank account.
- When making the deposit, be sure to use your ORDER # as the reference. This reference is crucial for ensuring a seamless matching of your payment with the correct order. Failure to include the order number may result in payment processing delays.
The majority of customers typically receive their bodybuilding supplements within 1-3 business days, provided that:
- You place your order before 2pm Monday to Friday (AEDT).
- You opt for a payment method with immediate clearance, such as PayPal, Credit Card, or AfterPay.
- Your parcel's cubic weight is under 5kg. (Please be aware that some bulky items may require additional time for delivery.)
- Your delivery address is not located in a remote area.
Please note that parcels destined for PO Boxes or Australian Defence Addresses (via Australia Post) and bulky parcels headed to WA/NT may experience longer delivery times than standard shipments.
If your order exceeds 5kg or is considered bulky, it will be transported by road. You can utilize your order tracking number to estimate delivery times for road freight to your address.
Orders paid for via Bank Transfers or other methods that do not clear immediately may result in a delay in the shipping of your order.
For the quickest delivery of your bodybuilding supplements, we recommend using Credit Card, PayPal, or AfterPay as your payment method during the online checkout process.
If you haven't received one, please ensure to check your spam/junk email folders, as our emails may occasionally end up there.
If you continue to encounter issues, please reach out to our Customer Service team for assistance.
If you do not receive this email, we recommend checking your spam/junk email folders, as these messages may occasionally be directed there.
If you continue to encounter difficulties, please reach out to our Customer Service team for further assistance.
Shipping
However, if your order exceeds $120, you can take advantage of complimentary FREE standard delivery.
If you prefer express shipping, we do offer that option at a rate of $16.
Some bulky items over $120 aren't free.
The majority of our customers typically receive their bodybuilding supplements within 1-3 business days, provided that the following conditions are met:
- You place your order before 2pm Monday to Friday (AEDT), excluding public holidays.
- You opt for a payment method with immediate clearance, such as PayPal, Credit Card, or AfterPay.
- Your parcel weighs less than 5kg in cubic weight. Please be aware that some bulkier items may require additional time for delivery.
- Your delivery address is not in a remote location.
Please take note that parcels destined for PO Boxes, Parcel Lockers, Locked Bags, or Australian Defence Addresses (via Australia Post), as well as bulky parcels heading to WA/NT, may experience longer delivery times than standard deliveries.
For orders weighing more than 5kg or considered bulky, they will be sent via road transport. You can utilize your order tracking number to estimate delivery times for road freight to your address.
If you have chosen an alternative payment method, such as Bank Transfers, that does not clear instantly, please be aware that it may delay the shipping of your order. To ensure the fastest delivery of your bodybuilding supplements, we recommend using Credit Card, PayPal, or AfterPay during the online checkout process.
Additionally, if you provide custom delivery instructions during checkout (e.g., "please leave parcel at the door"), please be aware that you assume all responsibility for any loss or damage to your order. No Limit Nutrition will not be held liable for any potential losses that may occur due to custom delivery instructions.
Contact Us
They are available to assist you from Monday to Friday, between 9:00 am and 5:00 pm AEDT, at 0447 263 737. Rest assured, they will promptly address your issue.
Please retain the product so that we can properly address and resolve the issue with your order.
Contact Us
Discounts & Promotions
To utilize a discount code, simply enter it either on the shopping cart page or during the checkout process on the checkout page.
We employ a third-party verification service known as VerifyPass, which is a straightforward process. The first time you sign up, you will be required to provide identification. Click here for additional info.
- Navigate to the discount page, and click Get Code, then proceed to sign in through VerifyPass. You might need to disable your popup blocker.
- Upon successful verification, you will receive a one-time discount code that you can use during the checkout process.
- For subsequent purchases, return to this page and repeat Step 1. Please note that you are limited to using one code per 24-hour period.
Affiliate Program
If you are someone who shares valuable insights into training, nutrition, and supplement usage and believe you can effectively represent our kickass brand, we encourage you to visit our Earn As An Affiliate program.