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We are committed to ensuring your complete satisfaction with our products, and we strive to make the return process as swift and hassle-free as possible.
Our standard return and refund policy extends for a period of 30 days from the date of purchase. If 30 days have passed since your purchase, regrettably, we cannot offer a refund or exchange.
To qualify for a return, the item must remain unused and in the same condition as when it was originally received. Additionally, it should be in its original packaging.
For returns initiated due to a change of mind, you are responsible for covering the postage costs, and we can only accept the return if the product remains unopened and unused. Please be aware that shipping costs are non-refundable. If a refund is granted, the initial shipping cost and/or the return shipping cost will be deducted from your refund.
We do not accept returns on the following items:
Refunds (if applicable):
Once we have received and inspected your returned item, you will receive an email notification confirming the receipt of your return. Subsequently, you will be informed of the approval or rejection of your refund request. If your request is approved, the refund will be processed back to your original method of payment.
Reduced to Clear Sale items (if applicable):
Please note that only regular-priced items are eligible for refunds or exchanges. Unfortunately, clearance sale items cannot be refunded.
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The majority of customers typically receive their bodybuilding supplements within 1-3 business days, provided that:
Please note that parcels destined for PO Boxes or Australian Defence Addresses (via Australia Post) and bulky parcels headed to WA/NT may experience longer delivery times than standard shipments.
If your order exceeds 5kg or is considered bulky, it will be transported by road. You can utilize your order tracking number to estimate delivery times for road freight to your address.
Orders paid for via Bank Transfers or other methods that do not clear immediately may result in a delay in the shipping of your order.
For the quickest delivery of your bodybuilding supplements, we recommend using Credit Card, PayPal, or AfterPay as your payment method during the online checkout process.
Before using any supplements, vitamins, or health-related products, always read the label carefully and follow the recommended directions of use. These products are not intended to replace a balanced and varied diet.
If you are pregnant, planning a pregnancy, or breastfeeding, consult a healthcare professional before consuming supplements, vitamins, functional foods, or any health-related products. Similarly, individuals under the age of 16 should not take supplements unless they are specifically formulated for children or advised by a qualified healthcare provider.
It is important to seek guidance from a healthcare professional before starting any new supplement, particularly if you are on medication or have an existing health condition. If you experience any adverse symptoms, discontinue use and seek medical advice immediately.
To ensure product integrity and safety, do not consume supplements if the seal is broken or the expiration date has passed. Always store products as directed and keep them out of reach of children. Never exceed the recommended daily dosage.
Some powdered supplements—such as pre-workout formulas, fat burners, amino acids, nitric oxide boosters, citrulline, agmatine, arginine, and carnitine—contain ingredients that are naturally prone to clumping or hardening over time due to their moisture-absorbing properties. While moisture absorption sachets are included, this does not guarantee the product will remain completely free-flowing. This is a normal occurrence and does not impact product effectiveness.
While we strive to provide accurate product information, formulations and ingredients may change without notice from manufacturers or suppliers. We continuously update product details to the best of our ability, but we encourage customers to review the latest information directly from the manufacturer when in doubt.
For products that are sensitive to temperature or prone to damage (such as chocolate-based items, protein bars, chips, glass containers, or aluminum cans), we do not take responsibility for melted or damaged items in transit. Additionally, if your order contains items susceptible to heat damage, we advise against selecting "Authority to Leave" to prevent products from being left in direct sunlight or warm conditions.
All purchases of clearance and special items are final. These products are non-refundable and cannot be exchanged.
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